Favebiz

Introduction

• What is Favebiz?
• What are the features of Favebiz?
• How to Log In Favebiz Manager Mode?
• How to Log In Favebiz Staff Mode?
• Frequently Asked Questions on Favebiz Log In
• Where can I find / reset my Partner Code?

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Services in Favebiz

• How to view Fave Deals Performance?
• How to view FavePay Performance?
• How to view eCard Performance?
• How to Sign Up New Services as Existing Merchants?

Data in Favebiz

• How to read the Data in Favebiz?
• Why the Revenue showed in Summary is different with the amount I received?

View & Verify Transactions in Favebiz

• How can I view and verify the FavePay transaction?
• How to cancel a FavePay transaction?
• How to set Cancellation Code?
• How do I retrieve my cancellation code?
• What should I do if accidentally cancelled a FavePay Transaction?
• How do I activate push notifications for successful transactions?

Validate & Redeem vouchers in Favebiz

• How can I view and verify the Fave Deal Redemption?
• How to Redeem Voucher in FaveBiz?
• What should I do if unable to redeem voucher?

Viewing Payment Reports in Favebiz

• What kind of reports are available in FaveBiz?
• Where can I find the Statement of Account (SOA)?
• How to retrieve Summary Reports in FaveBiz?

Ratings & Reviews

• Where can I check Customers’ Ratings and Reviews?
• How to reply to customers’ reviews?

Fave Feed

• Fave Feed
• How to create Announcement Post on Favebiz?
• How to create a Featured Post on Favebiz?
• What are the Feed Post Guidelines?
• What is Fave Feed Media Kit?
• Why can't I create Announcement / Featured Post?

Favebiz Insights

• What is Favebiz Insights and Where can I find it?
• What type of information does Favebiz Insights provide?
• Why isn't my data loading in Favebiz Insights?
• Frequently Asked Questions - Favebiz Insights

Troubleshooting Favebiz

• I can’t log in to Favebiz. What should I do?
• I generated the report / statement via Favebiz but did not receive anything in my email. What should I do?