Fave Deals

General

• What is a Fave Deal?

Deals Settings

• When will my deal go live?
• What is the feature period?
• I need to make some changes to my deal. Who do I contact?
• Adding and ending a deal

Deal Guidelines

• Copy Guidelines
• Image Guidelines

Deals Redemptions

• What are the redemption methods available?
• What is the redemption period?
• Where do I check the voucher redemption period?
• Can I change the redemption method? How?
• How can I make the redemption processes easier and smoother for my customers?
• How do I check the redemption method for my FaveDeals?

Customer Redemption Issues

• Me and/or my customer is having issues with redeeming the voucher. What should I do?
• I did not receive a notification / The redemption is not reflected on FaveBiz. What should I do?
• I got a redemption notification but I haven't served any customers. What should I do?
• The customer presented an expired voucher. What should I do?
• Can customers cancel vouchers after purchase?
• My customer bought two vouchers in a single transaction but only redeemed one. What do I do?

Beauty & Wellness Listing Fee (SG merchants only)

• How will I be charged for Listing Fee?
• What about the sequence of the collections? What are the factors we're using to determine that?
• Do I have the ability to select which Fave deal to be featured?
• What's the frequency of deals being showcased in that collection?
• What if I paid late (e.g. after the 26th of the month), will my deals be made active on the Fave app again?
• What do I have to reactivate my Fave deals again based on the scenario above?

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