How do I retrieve my cancellation code?

If you have set up the cancellation code previously, it can only be retrieved through the Favebiz Manager. If you are a staff member, you may contact your Manager to retrieve the Cancellation code.

If you have not set up a cancellation code, please refer How to set Cancellation Code? here for more information.

Alternatively, if you have access to Favebiz Manager, you may follow the guide below to retrieve your Cancellation code.


Favebiz App

1. Once you log in to Favebiz Manager, go to ‘Favepay’ under My Services.

2. Click on ‘View Info’ then click on Cancellation Code. If you have set up your Cancellation code previously, it will show here. 

Favebiz Website

1. Once you log in to Favebiz Manager, go to ‘Favepay’ under My Services.

2. Click on ‘View Info’ and the cancellation code will be on the next page.

3. You have the option of resetting your cancellation code as well by clicking ‘Reset’.

4. If you wish to disable the cancellation code, you may click on the green bar next to ‘Disabled’.

If you have any questions or need further explanation, please do not hesitate to contact our Fave Partner Management team at the following correspondence.

Live chat: Login to Favebiz > Support > Contact Us > Chat with us

Malaysia: [e-mail] 

Singapore: [e-mail]